NexusAI Official Operating Policy•Last Revised: August 19, 2026

Standard 24-Hour Pre-Deployment Cancellation Policy

NexusAI Refund & Cancellation Policy

NexusAI provides high-performance SaaS tools, autonomous AI agents, cloud deployments, and custom engineering services. This policy clearly outlines refund eligibility, non-refundable services, subscription rules, and administrative request procedures.

24-Hour Window

Cancellation window for unactivated, undeployed services.

State-Based Review

Refunds are evaluated on actual service deployment state.

Seamless Support

Directly connected to your NexusAI Dashboard order system.

1Core Refund Principles & 24-Hour Policy

24-Hour Pre-Deployment Cancellation

Eligible Requests

Customers may submit a cancellation and refund request within 24 hours of purchase for eligible digital services, provided that the service has NOT been deployed, activated, materially customized, delivered, consumed, or otherwise started.

Post-Deployment Non-Refundable Rule

Standard Rule

Once a digital product or service has been deployed, activated, customized, or delivered, refunds are not automatically available. Exceptions are only granted if NexusAI is unable to fulfill the service or if an Admin approves an exception.

2Service Status Lifecycle & Refund Eligibility

Refund decisions depend strictly on the real-time fulfillment status of your purchase.

Purchase Lifecycle State	Fulfillment Status	Eligibility Outcome	Policy Note
PURCHASED → PAYMENT VERIFIED	Deployment Pending / Unactivated	Potentially Eligible	Full refund available within 24-hour window if no work, code, or cloud provisioning has commenced.
PURCHASED → DEPLOYED / ACTIVATED	Service Live or Consumed	Generally Non-Refundable	Digital licenses, server resources, or AI compute have been allocated and activated.
PURCHASED → CUSTOMIZATION STARTED	Work / Development In Progress	Generally Non-Refundable	Developer time, architecture design, or model training has already been incurred.
PURCHASED → SERVICE UNDELIVERABLE	NexusAI Delivery Failure	Admin Review / Possible Refund	If NexusAI cannot deliver the ordered service due to technical constraints, full or partial refund will be issued.
DUPLICATE PAYMENT DETECTED	Multiple Charges for Same Order	Instant Review & Full Refund	Accidental duplicate transactions are verified via gateway logs and refunded in full.

3Detailed Policy by Service Category

Specific guidelines for every product, service, subscription, and custom offering on NexusAI.

Pre-Activation Only

SaaS Products

Cloud-hosted software tools and automated web applications.

Refund requests may be submitted within 24 hours of purchase if the SaaS account/instance has not been activated, logged into, or consumed. Post-activation refunds are unavailable except in cases of verified platform non-delivery.

Usage Dependent

AI Tools

AI prompt engineering tools, content generators, and analytical utilities.

Eligible for 24-hour pre-use cancellation. Once AI processing tokens, compute hours, or queries have been executed, purchases become non-refundable due to upstream LLM infrastructure costs.

Pre-Deployment Only

AI Agents

Autonomous AI agent instances, specialized workflow bots, and agent keys.

Eligible for refund prior to agent instance deployment or API key generation. Deployed or customized agent instances are non-refundable.

Milestone Based

AI Model Development

Custom model fine-tuning, dataset curation, and domain adaptation.

Non-refundable once GPU compute allocation, dataset training, or model optimization has initiated. Pre-training cancellations may receive a partial refund minus setup costs.

Pre-Execution Only

Automation Services

Workflow integrations, API pipelines, and cross-platform automation triggers.

Eligible for refund if requested within 24 hours and before workflow architecture design or credential integration has commenced.

Work-Based Limits

Websites & Landing Pages

Custom web development, landing pages, and web app deployments.

Non-refundable once initial design wireframes, code repository initialization, or domain binding has begun.

Strictly Non-Refundable

APIs & Credit Top-ups

API access keys, token top-up packages, and pay-as-you-go developer credits.

API credits involve immediate server resource allocation and third-party inference costs; API top-ups and token bundles are strictly non-refundable.

MSA Governed

Enterprise Services

Custom SLA agreements, dedicated cloud infrastructure, and consulting.

Governed primarily by your executed Master Services Agreement (MSA) or Statement of Work (SOW). Standard online refunds do not apply post project kickoff.

Pre-Provisioning Only

Cloud & Deployment Services

Managed server deployments, Cloudflare R2 storage buckets, and edge nodes.

Refundable within 24 hours provided cloud resource provisioning or server spin-up has not been executed.

Download Restricted

Digital Products & Code

Downloadable source code, templates, UI kits, and digital asset packs.

Strictly non-refundable once the digital download link or license key has been revealed, accessed, or generated.

Phase Restricted

Custom Development

Bespoke software features, custom scripts, and tailored module builds.

Non-refundable for completed or active milestones. If cancelled prior to developer assignment, a refund may be approved minus administrative fees.

Cancellation Stops Renewal

Subscriptions

Monthly and annual recurring subscription plans for NexusAI platform.

Cancelling a subscription halts future automatic renewals. Subscriptions do not automatically issue prorated refunds for the active billing cycle.

Activation Restricted

Paid Add-Ons

Storage upgrades, priority support badges, and custom domain slots.

Refundable within 24 hours if the add-on feature has not been attached or utilized in an active deployment.

24-Hour Window

One-Time Purchases

Flat-rate lifetime licenses, single-use utility passes, and fixed deliverables.

Eligible for cancellation within 24 hours of transaction, provided no assets have been downloaded or services initiated.

4Subscriptions, Payments & Administrative Rules

Subscription Renewal & Cancellation

You may cancel your recurring subscription at any time through the Billing section in your NexusAI Dashboard. Cancellation stops all future renewal charges. However, cancelling a subscription does not automatically grant a prorated refund for the remainder of the current billing cycle. You will retain full access until the end of your current paid period.

Duplicate & Failed Payment Handling

If an error or network glitch results in a duplicate charge for the same order, NexusAI will verify gateway transaction logs and automatically refund the duplicate amount to your original payment method. Failed payments will be retried or automatically cancelled without charging your account.

Partial Refunds & Custom Work Limits

For custom development, AI model tuning, or multi-phase automation projects, partial refunds may be issued at Admin discretion if a portion of the project deliverables cannot be completed. Partial amounts are calculated based on unfulfilled project milestones minus incurred third-party compute or setup fees.

Administrative Exceptions & Fraud Prevention

NexusAI reserves the right to review refund requests on a case-by-case basis and grant administrative exceptions in extraordinary circumstances (e.g. prolonged server downtime). Abusive refund requests, fraud, chargeback abuse, or bad-faith claims will result in immediate account suspension and entitlement revocation.

5How to Request a Refund (Step-by-Step)

Refund requests are processed seamlessly through the existing NexusAI Admin/Refund workflow.

Access Your Dashboard

Log into your NexusAI account and navigate to My Products or Subscriptions.

Select Order & Request

Locate your order or entitlement ID and click Request Refund or open a support ticket.

Provide Details

Submit your Order ID, account email, reason category (Bug, Accidental, Undeliverable), and description.

Admin Review & Settlement

Requests are reviewed within 1-3 business days. Approved refunds are credited via payment gateway in 5-7 days.

Upon approved refund, access to associated digital licenses, API keys, or deployments will be suspended immediately.

Go to My Products

Legal Notice & Mandatory Statutory Rights

This policy defines operational terms for NexusAI digital products and cloud services and does not constitute formal legal advice. Nothing in this document overrides or waives mandatory consumer protection laws or statutory rights granted under applicable jurisdiction that cannot contractually be excluded.

NexusAI Enterprise Ready

Have Questions About Your Order or Billing?

Our dedicated support and billing team is available to assist with refund evaluations, payment inquiries, or custom service requests.

Request a Refund in Dashboard Contact Support

Instant 1-Click Deployment

SOC2 Type II Certified

Global Edge Network

14-Day Money Back Guarantee

Delivery, cancellation & refunds

Refund, Cancellation, Delivery and Support Policy — Platform Draft

Last updated: [Insert date]

1. Purpose

This policy explains how Abhibhideveloper handles product delivery, service cancellation, subscription cancellation, refund requests, payment errors, and support requests.

The applicable product listing, checkout, written quotation, or service agreement may provide additional details. Mandatory legal rights take precedence over any inconsistent term.

2. Digital Products

Delivery may take the form of a download, account access, activation, configuration, or another method specified in the product listing.

Delivery times may depend on payment verification, technical compatibility, required information, and third-party services.

If an order has not been delivered as described, please contact support with the order reference and relevant details.

3. Custom Development Services

Custom projects may involve discovery, design, development, testing, deployment, and other agreed milestones.

Cancellation requests will be assessed against the agreed scope, work completed, committed costs, payment terms, and applicable law.

Any permitted deduction, refund, or settlement should be based on the contract and actual circumstances, not an undisclosed blanket penalty.

4. Subscription Cancellation

Customers may cancel subscriptions through the method stated in the relevant plan or account interface.

The cancellation confirmation should explain when cancellation takes effect, whether automatic renewal has been stopped, and how long existing access will continue.

Unless the plan expressly states otherwise, cancelling a future renewal does not automatically refund a previous billing period.

This provision does not override mandatory refund or cancellation rights.

5. Refund Requests

To request a refund, contact [support email] with your order ID, transaction reference, purchase date, and a brief explanation.

We may request reasonable supporting information to verify the transaction and assess the request.

Refund eligibility depends on the applicable product terms, delivery status, project agreement, payment circumstances, and legal requirements. Where a refund is approved, the processing time depends on the payment provider and banking system.

We will not use this policy to deny a refund that is legally required.

6. Failed, Pending, or Duplicate Payments

If money appears to have been debited but the order remains unpaid, contact support with the transaction reference and available evidence.

We will investigate the status using available payment-provider or settlement information.

Duplicate payments, unsuccessful transactions, and payment reversals will be handled according to the verified transaction outcome and applicable law.

Please do not send full card numbers, PINs, passwords, or OTPs to support.

7. Maintenance and Support

Support is provided according to the purchased plan or written agreement.

Support coverage, operating hours, response targets, included fixes, and exclusions should be stated in the relevant plan. New features, unsupported modifications, third-party outages, or additional work may require a separate agreement.

A response target is not the same as a guaranteed resolution time unless the agreement expressly establishes such a commitment.

8. Contact

Support email: [Monitored support email]
Grievance contact: [Details, where required]
Business address: [Address, as applicable]

Recommendation

Do not publish an unconditional "all digital products are non-refundable" statement. Digital purchases, service contracts, failed payments, and subscription renewals can have different legal and contractual consequences. Your policy must account for those differences.